FAQ

Anni Accelerator provides detailed router configuration tutorials, supporting popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. Configuration steps typically include: 1) logging into the router management interface; 2) entering acceleration client settings; 3) importing the configuration file provided by Anni Accelerator; 4) entering your Anni Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without separately installing clients on each device.

Yes, Anni Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Anni Accelerator regularly updates server IP pools to ensure a stable streaming access experience. However, please note that Anni Accelerator does not encourage users to violate any streaming platform's terms of service.

Thanks to the efficient design of the WireGuard protocol, Anni Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (like video streaming or P2P), using Anni Accelerator might actually improve speed, as the encrypted connection prevents the ISP from employing deep packet inspection (DPI) and traffic identification.

Yes, Anni Accelerator's Lightning Version supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection simultaneously on your phone, computer, tablet, smart TV, and more without additional fees. If you need to protect more devices, it is recommended to configure Anni Accelerator on your router, which will protect all devices in the household with one setup.

Public WiFi is a high-risk scenario for hackers to steal data. Once you connect to Anni Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, ensuring that even if someone attempts man-in-the-middle attacks or sniffing on the same WiFi network, they cannot read your data. Anni Accelerator also offers an automatic connection feature that activates accelerator protection when an unsafe WiFi network is detected.

Yes, Anni Accelerator's zero-log policy has been independently audited by the internationally recognized security auditing organization Cure53. The audit team conducted a comprehensive review of Anni Accelerator's server infrastructure, codebase, and operational processes, confirming that Anni Accelerator does not log any identifiable user data. The complete audit report is publicly accessible on the Anni Accelerator official website.

Yes, Anni Accelerator offers a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.

Yes, the Premium Version of Anni Accelerator includes a dedicated static IP address. Static IPs are particularly beneficial for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned solely for your use and will not be shared with other users.

Anni Accelerator incorporates comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your real IP via the WebRTC interface; and IPv6 leak protection guarantees that IPv6 traffic is also secured. You can use the built-in leak test tool in the Anni Accelerator client or visit third-party testing sites to verify your protection status.

Anni Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In heavily restricted network environments, Anni Accelerator's obfuscation mode can help users break free from blocks and regain access to the free internet. However, please note that Anni Accelerator advocates responsible accelerator use and compliance with local laws and regulations.

Anni Accelerator supports a variety of secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure your payment information is safe.

Anni Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include: North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).

Yes, Anni Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (not affecting other applications). They are especially suitable for scenarios that require quick IP location changes, such as cross-border shopping price comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.

Anni Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit the Anni Accelerator official website to talk with customer support in real time, with an average response time of no more than 2 minutes; 2) email support—send an email to support@vpnjs.net, usually receiving a reply within 24 hours; 3) help center—contains hundreds of detailed tutorials and troubleshooting guides. Our customer support team is available in both Chinese and English.

Anni Accelerator's Lightning and Premium Versions come with built-in ad-blocking and malicious site protection features. This functionality operates at the DNS level, maintaining a blacklist of over a million rules that prevent ads, tracking domains, and phishing sites from loading during the DNS resolution phase. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network layer.